Last Updated: 30 October 2026

1. POLÈNE UNITED ARAB EMIRATES PRIVACY POLICY

POLÈNE's priority is to respect the right to privacy and the protection of Personal Data of natural persons who consult, browse and, where applicable, place orders for products on its website accessible at ae.polene-paris.com. (the "Site") ("User(s)").

The purpose of this document is to inform Users of the conditions under which POLÈNE collects, stores, uses and processes Users' Personal Data through POLÈNE’s website, physical stores, customer services, events, marketing communications and other points of contact. ("Privacy Policy").

Users may consult the Privacy Policy at any time at the bottom of the page of the Site. Any User who disagrees with the terms of this Privacy Policy is invited not to use the Site.

POLÈNE reserves the right to modify the Privacy Policy at any time, in particular in order to comply with any legislative, regulatory, jurisprudential, editorial or technical developments, or in the event of changes to its services impacting the collection and processing of Personal Data.

POLÈNE ensures that the Personal Data (the "Personal Data") collected is processed in accordance with applicable data protection laws and regulations, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data ("UAE PDPL"), together with its implementing regulations and any applicable guidance issued by the UAE Data Office, or other competent authorities.

 

1.1 Who We Are

For the purposes of this Privacy Policy, "POLÈNE", "we", "us" and "our" refer to LA CADETTE, a simplified joint-stock company incorporated under French law, registered with the Paris Trade and Companies Register under number 810 940 528, with its registered office at 60–62 Rue du Louvre, 75002 Paris, France (referred to as “POLÈNE”), which operates the website and acts as the data controller in accordance with applicable data protection laws. 

POLÈNE acts as the primary data controller in respect of the processing activities described in this Privacy Policy and is responsible for determining the purposes and means of processing your Personal Data.

 

1.2 Personal Data collected

Personal Data means any information relating to an identified or identifiable natural person. The Personal Data that we collect depends upon the nature of your interaction with POLÈNE and the services you request from us (“Personal Data”).

Where you visit our website without otherwise engaging with us, the Personal Data collected by us will generally be limited to information obtained through our cookies policy. Additional Personal Data may be collected where you choose to interact with us, including by creating an account, purchasing products, subscribing to communications, participating in programmes or services, contacting us, using our applications, or otherwise engaging with our digital platforms and services.

Depending on the nature of your interaction with us, the Personal Data collected may include:

Information You Provide Directly

• Identity information, such as name, and title;
• Contact information, such as your email address, telephone number, billing address and delivery address;
• Customer relationship information, such as customer account details, purchase history, returns and exchanges history, product preferences, size and colour preferences, and communication preferences;
• Transaction information, such as order details, payment method information, billing information and delivery information; and
• Communication information, including information contained in your correspondence, enquiries, complaints, feedback, survey responses, customer service requests and other interactions with POLÈNE.
• For security and compliance purposes, payment card information is generally processed directly by authorised payment service providers and is not retained by POLÈNE, except where necessary for transaction management, fraud prevention, legal compliance or the resolution of customer service matters.

Information collected automatically

When you access or use our website, we may automatically collect certain information relating to your device, browser and interaction with our digital services. Such information may include your IP address, browser type and version, operating system, device identifiers, language preferences, login activity, date, time and duration of visits, pages viewed, navigation and browsing behaviour, referring websites, approximate location information derived from your IP address, and information collected through cookies and similar tracking technologies.

Further information regarding our use of cookies is provided in the Cookies Policy below.

POLÈNE does not ordinarily collect or process sensitive personal data, meaning information relating to an individual's ethnic origin, political or philosophical opinions, religious beliefs, criminal record, biometric data, health or sexual condition, as defined under the UAE PDPL. Where such processing is necessary, it will be carried out in accordance with applicable data protection laws.

Information Obtained from Third Parties

Where a User provides Personal Data relating to another individual, such as a gift recipient or delivery recipient, POLÈNE will process such information only to the extent necessary to fulfil the relevant order or request, or as otherwise permitted by applicable law. POLÈNE will not use such information to send marketing communications to those individuals without obtaining their prior consent. 

Information Collected at Physical Locations and Events

Where you visit one of our stores, pop-up locations or events, we may collect Personal Data relating to your visits, appointments, purchases, returns, enquiries and interactions with our personnel. Where CCTV is operated, images of individuals visiting the relevant premises may also be collected for security and safety purposes.

 

1.3 Children's Personal Data

The Services are intended for a general audience, and we do not knowingly collect any Personal Information from children younger than the age of eighteen (18). Purposes of collection

 

1.4 Use Of Personal Data

POLÈNE collects and uses Personal Data for a variety of business and operational purposes, as follows:

• To provide access to and ensure the proper functioning of the Site;
• To create and manage customer accounts;
• To process and fulfil orders, including payments, deliveries, returns, exchanges and refunds;
• To respond to enquiries, complaints and customer service requests;
• To send newsletters, promotional offers and other marketing communications where the User has provided the necessary consent;;
• To prevent fraud, secure transactions and protect the Site; 
• To comply with applicable legal and regulatory obligations; 
• To analyse and improve the Site, products and customer experience, subject to applicable consent requirements; and 
• To respond to requests from Users exercising their data protection rights.

(referred to together as the "Purposes").

POLÈNE processes Personal Data where permitted under applicable data protection laws, including where processing is necessary to perform a contract with the User, comply with applicable legal obligations, establish or defend legal claims, or where the User has provided consent. In particular, Personal Data relating to orders, payments, deliveries and returns is processed to fulfil the relevant customer contract, while Personal Data relating to marketing communications and non-essential cookies is processed on the basis of consent where required by applicable law. Where consent is required, the User may withdraw it at any time, without affecting the lawfulness of processing carried out before its withdrawal.

 

1.5 Retention period

POLÈNE retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected and processed, to comply with applicable legal and regulatory requirements, and to protect its legitimate business interests. 

In determining the appropriate retention period, POLÈNE considers the nature of the Personal Data, the purposes of processing, the duration of its relationship with you, and any applicable legal obligations. Once the relevant processing purpose has been fulfilled and is no longer necessary, Personal Data will be securely deleted or anonymised so that the individual can no longer be identified, unless further retention is required or permitted by applicable law.

 

1.6 Recipients of Personal Data

The persons who may have access to Personal Data are:

• Authorised personnel of LA CADETTE and other POLÈNE group entities, including POLÈNE MIDDLE EAST TRADING L.L.C, where relevant; 
• Website hosting, IT and customer relationship management service providers; Payment service providers, banks and fraud prevention service providers; 
• Delivery and logistics service providers; 
• Marketing, communication and analytics service providers, subject to applicable consent requirements; and 
• Competent judicial, regulatory or administrative authorities, where required or permitted by applicable law.

Where third-party service providers process Personal Data on POLÈNE's behalf, POLÈNE requires them to implement appropriate security and confidentiality measures and to process such Personal Data in accordance with applicable data protection laws and their contractual obligations.

 

1.7 Cross-Border Data Transfer

POLÈNE operates internationally, and Personal Data collected from Users in the United Arab Emirates may be accessed, stored, or processed outside the UAE, including in France, where LA CADETTE centrally manages POLÈNE's website and customer data.

Personal Data may also be shared with service providers located in other countries where necessary for the Purposes described in this Privacy Policy.

Where Personal Data is transferred outside the UAE, POLÈNE will ensure that such transfers comply with the applicable requirements of the UAE PDPL, including by relying on an appropriate transfer mechanism permitted under applicable law.

Users may contact POLÈNE using the contact details below for further information regarding international transfers of their Personal Data.

 

1.8 Personal Data Security

As data controller, POLÈNE undertakes to implement all necessary technical and organisational measures to preserve the security and confidentiality of Personal Data, in accordance with the UAE PDPL and, in particular, to prevent them from being altered or distorted or accessed by unauthorised third parties.

 

1.9 Users' rights

In accordance with the UAE PDPL, and subject to the conditions and exceptions provided under applicable law, Users may exercise the following rights in relation to their Personal Data:

• Right to obtain information concerning the processing of their Personal Data;;
• Right of access to their Personal Data;
• Right to rectification as soon as possible of their Personal Data that is inaccurate, incomplete or obsolete;
• Right to erasure of their Personal Data;
• Right to restriction of processing;
• Right to the portability of their Personal Data in a standard machine-readable format and to require their transfer to the chosen recipient;
• Right to object to the processing of their Personal Data, except for legitimate and compelling reasons for the processing which override the interests and rights and freedoms of the User or for the defence of legal claims or where processing breaches the requirements of the UAE PDPL;
• Right to lodge a complaint with a competent supervisory authority (UAE Data Office) in the event of processing of your Personal Data in violation of the UAE PDPL; and
• Right to withdraw consent at any time.

Users may exercise their data protection rights using the contact details set out in the "How to Contact Us" section below.

On this occasion, POLÈNE reserves the right to ask the User to provide additional information or documents to prove his identity, in particular a copy of the identity document before processing any request relating to your Personal Data.

If you consider that your rights have been infringed, or that the processing of your Personal Data does not comply with UAE PDPL, you have the right to contact or lodge a complaint with the      UAE Data Office or any other authority having jurisdiction over the protection of your Personal Data.

 

1.10 Marketing Communications

By providing your consent to receive marketing communications, you agree that POLÈNE may use your Personal Data to send you information relating to our products, collections, store openings, events, exclusive services, promotions, editorial content and customer surveys.

Consent to receive marketing communications is voluntary and is not a condition of purchasing products, creating an account or receiving customer support. 

You may withdraw your consent and opt out of receiving marketing communications at any time by using the unsubscribe link contained in our communications, updating your communication preferences within your customer account, or contacting us directly. 

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal. POLÈNE will cease sending the relevant marketing communications following the User's withdrawal of consent.

 

1.11 Links to third-party sites

The Site may, from time to time, provide links to other sites that may be operated by third-party companies. POLÈNE is not responsible for the processing of Personal Data by these third-party sites. Users are encouraged to review the relevant privacy policies before providing Personal Data through such websites.

 

1.12 Changes To This Privacy Policy

POLÈNE may update this Privacy Policy from time to time to reflect changes in applicable laws and regulations, our products and services, technological developments, or our business and data processing practices.

The latest version of this Privacy Policy will always be available on our website and will become effective upon publication. Where material changes are made, POLÈNE may provide additional notice through appropriate channels.

 

 

2. POLÈNE UNITED ARAB EMIRATES COOKIE POLICY

The purpose of this Cookie Policy is to provide Users with clear and transparent information regarding the use of cookies and similar technologies on the POLÈNE website, including the types of cookies used, the purposes for which they are used, and the means by which Users may manage their cookie preferences (the "Cookie Policy").

 

2.1 WHAT ARE COOKIES

A cookie is a text file stored on the User's computer, tablet or mobile phone that allows data about the User's use of the website to be recorded and tracked. Cookies are managed by your internet browser.

When you first visit the Site, you may be asked to accept or reject non-essential cookies and manage your preferences by cookie category. Strictly necessary cookies may be used without consent where they are required for the operation of the Site or to provide a service requested by you.

The User can change his preferences at any time by going to the "Managing your cookie preferences" section.

 

2.2 Use of Cookies

Cookies are used by POLÈNE for statistical purposes, in particular to adapt and improve the use of the Site and the User's consumer experience.

 

2.3 Types of Cookies used

POLÈNE uses the following Cookies:

Strictly necessary functional cookies: These cookies are essential for the operation of the Site and enable functions such as navigation, secure checkout, customer account access and remembering cookie preferences. They cannot generally be disabled through the cookie preference centre.

They include:

• _ab
• _orig_referrer
• identity_state
• identity_customer_account_number
• _secure_session_id
• Cart
• cart_sig
• cart_ts
• checkout_token
• Secret
• Secure_customer_sig
• storefront_digest
• cookieconsent_status
• cookieconsent_preferences_disabled
• _gid
• __cfduid

Analysis cookies: These cookies allow POLÈNE to understand how Users interact with the Site, including the number of visits, pages viewed and sources of traffic, so that POLÈNE can measure and improve website performance. These cookies include:

• shopify_fs
• _shopify_s
• _shopify_sa_t
• _shopify_uniq
• _shopify_visit
• _shopify_y
• customer_auth_provider
• customer_auth_session_created_at
• _y
• tracked_start_checkout
• _ga
• _gat
• __atuvc
• __atuvs
• __utma

 

Third-party cookies: the purpose is the collection of data related to advertising, the personalization of ads, and the optimization of targeted advertising campaigns. These cookies include:

 

 

2.4 COOKIE CONSENT

Where required by the UAE PDPL, cookies that are not strictly necessary for the operation of the website will only be used after obtaining your consent.

By selecting your preferences through our cookie management tools, you can determine which categories of cookies may be installed on your device.

You may withdraw or modify your consent at any time through the cookie preference centre available on our website.

 

2.5 MANAGING YOUR COOKIE PREFERENCES

You may manage cookies in several ways:

• through the cookie preference centre available on our website;
• through your browser settings;
• Please note that disabling certain cookies may affect the functionality, performance and availability of certain website features.

 

2.6 How To Contact Us

If you have any questions about this Privacy & Cookies Policy, wish to exercise your rights, request additional information regarding the processing of your Personal Data, or submit a privacy-related enquiry, please contact us:

• By e-mail address: rgpd@polene-paris.com ; 
• By post: LA CADETTE - 60-62 Rue du Louvre 75002 PARIS